FAQ – Shipping

How do I track my order?

After you have placed an order on www.hellobody.id and chose to pay with PayPal or credit card, you receive an email confirmation that your order has been approved. In this email you will find your order number, the sum up of your order as well as your billing and shipping address. When you choose to pay with bank transfer, your get a first email with our bank details for you to make the transfer. Once we receive your payment, you receive an email confirmation that your order has been approved. When your order is ready to be shipped, you receive a second email in which you can find a link that allows your to follow the shipment of your order in real time, as well as your actual DHL tracking number. 2. On our website You can easily access your tracking information by entering your order number as well as the email used to make your order. If you can’t access your shipping information, please contact our customer care team.

How much will my items cost to ship and long will they take to arrive?

Biaya Pengiriman

NEGARA TUJUAN BIAYA PENGIRIMAN*
Indonesia, Germany, Great Britain, France, Italy, Belgium, Netherlands, Austria, Poland, Luxembourg, Monaco Gratis dari pembelian diatas Rp875.000
Rp68.000
Mayotte, Réunion, Guadeloupe, Martinique, Saint-Martin, French Guiana Gratis dari pembelian diatas Rp1.743.000
Rp105.000
Switzerland ** Gratis dari pembelian diatas Rp1.743.000
Rp173.000
Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of Man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Andora, Lichtenstein, Norway, San Marino Gratis dari pembelian diatas Rp1.743.000
Rp173.000
Rest of the world Gratis dari pembelian diatas Rp2.091.400
Rp347.000

* Kemungkinan akan ada bea cukai atau pajak lokal yang harus dibayar oleh penerima.
** Biaya ini termasuk biaya pengiriman, tetapi juga termasuk penanganan bea cukai. Harap pastikan juga untuk memeriksa waktu pengiriman.

Biaya pengiriman akan diperkirakan dan dihitung selama proses pembelian. Biaya ini berdasarkan alamat tagihan dan pengiriman Anda.

WAKTU PENGIRIMAN

Waktu pengiriman kami dapat bervariasi. Setelah pesanan Anda diterima, harap tunggu 1-3 hari kerja untuk pesanan Anda diproses oleh gudang fulfillment kami.

Saat paket Anda telah dikirim dan Anda menerima email konfirmasi pengiriman, mohon untuk berikan waktu pengiriman yang diperlukan. Anda dapat menemukan waktu pengiriman yang relevan dengan Anda, tercantum dalam tabel di bawah.

Countries WAKTU PENGIRIMAN
Indonesia 9 sampai 14 hari **
United Kingdom, other European countries 2 sampai 5 hari *
Germany, Austria, Belgium 2 sampai 3 hari
Italy, Poland 3 sampai 5 hari
France 2 sampai 4 hari
French oversea territories, rest of the world bisa sampai 14 hari *

* Waktu dapat bervariasi, tergantung pada operator lokal dan waktu penanganan di bea cukai.
** Waktu dapat bervariasi tergantung jumlah dan waktu di bea cukai.

Jika Anda belum menerima konfirmasi pengiriman setelah 10 hari dari pembelian Anda, mohon hubungi layanan pelanggan kami.

My shipping address is too long, what should I do?

Addresses longer than 35 characters are not accepted by our logistic partners. If your address is longer than this number of characters, please use acronyms to make it fit where possible (street = st, avenue = ave, road = rd, etc). You can add additional information in the space reserved for this purpose.

My parcel was returned to the sender/expeditor. What do I do?

If your tracking shows that your package is “returned to the expeditor”, it is possible that the address you communicated to us was wrong or incomplete. Please contact our customer service team and give us your order number, your tracking code and your complete address (the recipient must be the person who’s family name is on the letterbox) – we will organise a reshipment.

My parcel has been marked as delivered but I haven’t received it. Where is it?

It might be that you weren’t at home to receive your delivery. Check your mailbox to see if the carrier left a delivery note. Check with your neighbours too, the postman may have left it with them. If you can’t seem to locate your package, please contact our customer care.

I received damaged goods, what should I do?

We are really sorry when this happens! Unfortunately, our products can sometimes get damaged when being transported to you. Please contact us and make “Damaged Products” the subject of the message. Make sure you attach a photo of the damaged products, this way we can arrange a new shipment for you at no extra cost.
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